2021-Present

JMT Consulting

Director of Operations

As the director of operations I run several teams including Project Management, Client Helpdesk Support, Business Operations, and IT. I also work closely with the Executive team to develop and lead strategic initiatives.

2020-2021

JMT Consulting

Sr Operations Analyst

In this role I executed strategic projects for the executive team across the company. I also owned all IT systems and built apps for the implementation team.

2017-2020

Optoro

Sr Operations Manager – Training & Support

I started and ran the enterprise software training team which led the implementations of Optoro’s software all over the country. I was responsible for both new implementations and ensuring quality standards were met at existing facilities.

2014-2017

Optoro

Manager, Client Support

In this role I was a founding member of the enterprise solution enablement team. I was tasked with designing, project managing, and implementing our solution at client sites. I also started and ran our client facing helpdesk.

2010-2014

Optoro

Quality Control Manager

I was promoted to this role after being a supervisor for 9 months to create a structured quality control process. I was responsible for the facility defect rate, training, and process documentation.